We at Haden Birmingham aim to meet the demands and needs of each customer whose vehicle requires a car service, MOT or repair with Haden Birmingham Ltd..

SALE PROCESS, CUSTOMER STATUS, TERMS & CONDITIONS

1. A contract will be binding between Haden Birmingham and the customer upon the booking of “car service”, once a car has been booked in, the client maybe liable for full or part payment of all parts that have ordered for the vehicle.
2. If you place an order via the phone or internet you warrant that you are legally capable of entering into a contract of sale and you are at least 18 years old and reside in the UK.
3. Haden Birmingham will provide details of the cost of each car service and the work required before the work is done.  All work and costs, including additional work must be approved by the customer before any work is carried out.
4. If the car service cannot be done within 1 day due to circumstances beyond Haden Birmingham control, an advisor will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or the work required may take longer to complete.
5. All additional work is subject to VAT as required by law.
6. Special oils or spark plugs may be required for your vehicle service. These will be an additional charge and a servicing stop advisor will inform you of the costs on the day of your service.
7. All parts used will adhere to the manufacturers service schedule and warranty and will be of “original equipment” (OE) standard – ensuring all warranties are validated.
8. In addition to your Statutory Rights, a Parts & Labour Warranty is provided for a period of 12 months (or within 12,000 miles – whichever comes first) of work carried out by a Haden Birmingham garage. The Warranty covers replacement defective parts or related workmanship.
9. The Warranty is dependent upon:
10. Haden Birmingham being given an opportunity to investigate or rectify any faults within a reasonable timeframe
11. The manufacturer’s vehicle operating instructions being followed.
12. Having the vehicle serviced according to the manufacturer’s recommended schedule (at the time or distance specified).
13. Full compliance with Haden Birmingham advisories, warnings and information or any instructions provided by a Haden Birmingham.
14. The parts or workmanship carried out not being subjected abnormal conditions or unreasonable wear and tear.
15. Ways to pay
16. Upon completion of work, your vehicle will not be released until payment is received and funds are cleared, so it is important that you consider your payment options before making a booking. you will be required to make payment using one of the following payment methods:
17. We accept payment from all major debit and credit cards.  If you choose to make payment via credit card.
18. BACS.  If you are unable to pay by debit or credit card, you can pay electronically by bank transfer. To pay by bank transfer and to obtain the account details please contact our call centre during office hours. Please be aware that if you decide to pay electronically; the length of time it takes for funds to clear will vary with each bank. We therefore advise that you contact your bank upon receipt of our bank details and before making payment, to get an expected time of clearance.
19. Cash payments.  You can pay for the work in cash, please be aware that this will not negate the payment of VAT.
20. Cheques.  Payments made by cheque will accept, but please be aware that, Haden Birmingham may hold your vehicle until all payments are cleared.
22. If payment is not made, Haden Birmingham will retain the client’s vehicle until payment is made, the client maybe charged storage at a rate of £35 per day.
23. If after a period of 60 days, no payment is received and all attempts by Haden Birmingham to resolve any potential conflicts or issues have not been successful, Haden Birmingham may resolve to obtain payments through court proceedings.
24. Haden Birmingham does not accept any liability for any damage or losses suffered by the Customer from the storage of its vehicle at a Haden Birmingham garage.
25. The customer has the right to cancel his car service at any time, as long as any of the agreed work to date has been paid for up to the point of cancellation.
26. Collection & Delivery is FREE at Haden Birmingham and the insurance cover on any courtesy or replacement vehicle provided by a Haden Birmingham garage will normally be covered by the garage’s insurance. In the event of a claim on the insurance, the customer will be liable to pay the amount of the excess on the insurance. Also the customer must adhere to the terms and conditions of the said policy put in place by the garage. If insurance is not applicable to a courtesy car, the Haden Birmingham Garage will inform the customer who will then be required to provide their own insurance. Collection & Delivery times may vary due to unforeseen circumstances – a servicing stop representative will always endeavour to contact you accordingly.
27. Haden Birmingham will not be responsible or liable for any unforeseeable losses; losses that were not caused by Haden Birmingham’s employees, agents or representatives’ negligence or for any business losses. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.
28. Haden Birmingham will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items.
29. Haden Birmingham will not be liable for any damage or delay in the services provided if the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” or factors to be deemed out of control of Haden Birmingham Ltd., Health & Safety laws will apply where applicable when each customer’s vehicle is serviced.
30. By agreeing to these terms and conditions you are aware of what the service you are purchasing includes (this can be found in the detailed full/interim service schedule). We will also follow your manufacturers’ service schedule, and any additional items not included in our full / interim service may be charged at an extra cost, but will not be completed without prior authorisation.
31. Any complaint with respect to any car service done by Haden Birmingham must be restricted to communications with Haden Birmingham only. Haden Birmingham will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with Haden Birmingham.  Haden Birmingham will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, Haden Birmingham will notify the customer accordingly.

Where the transaction value is over £1000 or a fraud alert is raised, Haden Birmingham reserves the right to ask for the payment to be made by BACS/CHAPS.

THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MISDESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY HADEN BIRMINGHAM IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK.
FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST WITH INFORMATION REQUIRED BY THE CONSUMER PROTECTION ACT.